Sano Heating and Air Conditioning Privacy Policy
Effective Date: February, 25th 2025
Sano Heating and Air Conditioning (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (“Website”) and use our services.
- Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and payment details when you schedule a service or contact us.
- Usage Information: IP address, browser type, pages visited, and other analytics to enhance your experience.
- How We Use Your Information
We use the information collected to:
- Provide, operate, and maintain our services.
- Process payments and transactions.
- Respond to inquiries and service requests.
- Improve our Website and customer experience.
- Send promotional offers (you can opt-out at any time).
- How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:
- Service Providers: Third-party vendors assisting in operations (e.g., payment processing, scheduling, email communications).
- Legal Compliance: If required by law, or to protect our rights and the safety of others.
- Data Security
We implement industry-standard security measures to protect your information. However, no data transmission over the internet is 100% secure.
- Your Choices
- Opt-Out of Marketing: You may unsubscribe from marketing emails at any time.
- Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices.
- Verbal and Online Opt-In for SMS Communication
Sano Heating and Air Conditioning will be collecting opt-in verbally from their customers. Customers may opt in to receive messages either in person at our physical location or over a phone call when contacting us. When a customer registers for the first time, they are asked to provide their phone number, and our staff is trained to ask if they would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. They will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent.” Customers will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
- Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with a revised effective date.
- Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Sano Heating and Air Conditioning
5546 E La Palma Ave. Anaheim, CA 92807
info@sano-air.com
(888) 726-6247
By using our Website and services, you consent to this Privacy Policy.
